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Best Price Guarantee Claim Form.
Oaks Hotels & Resorts Guarantees that you will always find the lowest possible price for our rooms on our website, if not, we will match it! |
For your claim to qualify:
- You must have an existing booking, made on the Oaks Hotels & Resorts website www.oakshotelsresorts.com
- Your booking must have been made within the last 48 hours
- The lower price you have seen on a third party website, is currently available and can be checked by us
- The lower price is for the same hotel, room type, number of guests, check-in and check-out dates and conditions (extras, refund policy, cancellation policy etc)
- Your claim has been made on this online form
- The Oaks Hotels & Resorts website price being compared is the price excluding any fees or service charges
We are sorry, we cannot offer our Guarantee if:
- The price includes extras
- It is a website where you don't know the hotel until after you have booked
- The offer you found was a third party special offer where rooms are sold at wholesale or lower prices
- You have used loyalty points, frequent stays or another reward to get the lower rate
- The price was an unpublished rate e.g. negotiated, group, prepaid voucher, part of a package or a rate not available to general public
- The hotel you booked doesn't have the same payment or cancellation conditions
- The price is for Oaks Bangkok Sathorn
- Oaks Hotels & Resorts has the sole right and discretion to determine the validity of any claim, including, but not limited to, determining that the claim is for the same hotel, room type, dates, and that it meets all Terms and Conditions, and Claims Processing requirements.
If you have found your room online at a lower price, make a claim by filling out the form below.
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